Last updated: 23.02.2026
Your personal information matters. This policy explains what we collect when you visit our site or book with us, how we use it, and how to get in touch if you want anything changed or removed.
Wonderful Bali Villas (“WBV”, “we”, “us”, “our”) is the data controller for the information you share with us.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone or WhatsApp number
- Booking details
- Payment information (processed via third-party providers)
- Website usage data (via analytics tools)
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you regarding your reservation
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information.
3. Payments
Payments may be made via:
- Bank transfer
- PayPal
WBV does not store full credit card or banking details. Payment processing is handled securely by the respective third-party provider.
4. Website Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymised data such as:
- Pages visited
- Time spent on pages
- Device type
- Geographic region
This information helps us improve website performance and user experience.
We also record which website, search engine or app referred you to us when you first arrive, and keep that in a cookie on your device for 90 days. If you then contact us on WhatsApp, we log that referral source alongside the page you were viewing, so we can see which channels bring us enquiries.
This record holds no name, email address, phone number or IP address, and no identifier that could be linked back to you. Clearing cookies in your browser removes it.
The cookies we set are:
- _ga — Google Analytics. Tells returning visitors apart so we don’t count the same person twice. Expires after 2 years.
- _ga_GRMNXHJP1R — Google Analytics. Keeps track of a single visit. Expires after 2 years.
- wbv_src — set by us. Records which website, search engine or app sent you here, so we can see which channels bring us enquiries. It holds no name, email address or identifier of any kind, and cannot be used to recognise you on any other website. Expires after 90 days.
We set no advertising or marketing cookies, and we run no advertising trackers of any kind.
You may disable cookies through your browser settings.
5. Data Storage & Security
We take reasonable administrative and technical measures to protect your personal information.
Access to guest information is restricted to authorized personnel only.
6. Data Retention
We retain booking-related information for as long as necessary to:
- Fulfil contractual obligations
- Comply with Indonesian regulations
- Maintain business records
7. Third-Party Services
We may use third-party services including:
- Hosting providers
- Payment processors
- Analytics providers
These providers may process data in accordance with their own privacy policies.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at:
hello@wonderfulbalivillas.com9. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
For booking terms and guest responsibilities, please refer to our Terms & Conditions and Cancellation Policy.