Last updated: 11 July 2026
Travel plans change — we get it. Here is how cancellations work, what to do if something unexpected comes up, and when refunds apply.
Which cancellation policy applies to my villa?
The cancellation policy shown on each villa’s page is the one that applies to your booking, and we confirm it when you book. Most of our villas follow the standard policy below; a few carry their own terms, which are always shown on the villa’s page.
What is the standard cancellation policy?
For most of our villas:
- Within 24 hours of booking: full refund, no fees — as long as your stay hasn’t already started.
- More than 30 days before arrival: full refund, less a 3.5% processing fee.
- 15–29 days before arrival: 50% refund.
- 14 days or less before arrival: non-refundable.
Do some villas have different terms?
Yes. A few villas in our collection have their own cancellation terms: the free-cancellation window can differ, charges increase as the arrival date gets closer, and a cancellation administration fee may apply. Where these terms apply, they are shown in full on the villa’s page before you book.
Is there a fee when I cancel?
A 3.5% payment processing fee applies to full-refund cancellations — it covers payment-processing costs we cannot recover. Some villas also carry a USD 180 cancellation administration fee, deducted from any eligible refund; where it applies, it’s shown in full on the villa’s page before you book.
Can I change my dates instead of cancelling?
Date changes are usually possible at no charge, subject to availability — especially if you are moving dates within the same month. Message us early and we will do our best.
How quickly do refunds arrive?
Once approved, refunds are processed within 7–14 days, depending on your bank, and go back to your original payment method.
What if something unexpected comes up — illness, a family emergency, a flight cancellation?
Because cancellations close to arrival are non-refundable, we strongly recommend booking travel insurance that includes trip-cancellation cover, so you are protected if your plans change for reasons outside this policy. If something serious happens, talk to us — we cannot always offer a refund, but we will do our best to find a workable solution, such as moving your dates or partial credit toward a future stay. Please reach out as early as you can.
I booked through Airbnb or Booking.com — does this policy apply?
No — bookings made through third-party platforms follow that platform’s cancellation terms, not ours.
What happens if I am a no-show or arrive very late?
A no-show is treated as a cancellation on the day of arrival — non-refundable. If you are going to be late, let us know and we will do our best to accommodate.
I am on a long-term rental — does this apply?
Long-term rentals (monthly or yearly) follow separate terms outlined in your booking agreement. Reach out directly if you need to discuss changes.
This policy forms part of our Terms & Conditions.